Telford's Citroën
Official Citroën retailer in Carlisle, Cumbria

Call: 01228 370 603
Grearshill Road, Kingstown, Carlisle, Cumbria, CA3 0ET

Privacy and Legal Information

Introduction

This web site uses cookies in a number of ways which are as follows

Aggregated Site Usage Statistics

Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.

Essential Site Features

Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.

Complimentary Site Features

The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don't want this site to place Cookies on your device you can disable these using your Internet Browser settings.

If you do not accept these Terms in full, you must stop using this website immediately.

Privacy Policy

This privacy policy sets out how Telfords uses and protects any information that you give us when you use this website or otherwise interact with us.

When, in this policy, we refer to Telfords we mean M J Telford Garage (Carlisle) Limited whose registered address is at Grearshill Road, Kingstown, Carlisle, CA3 0ET and which is registered under company number 01183241. Telfords are responsible for ensuring that the personal data we collect is processed in accordance with relevant data protection laws.

Telfords is registered with the Information Commissioner’s Office ("ICO") under number Z8857279. If you have any questions or are unsure about anything contained in this privacy policy, please let us know by contacting us at ella.telford@thetelfordgroup.co.uk – Ella Telford General Manager.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy policy.

Telfords may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If we propose a significant change we will notify you by email and will otherwise post an alert that our policy has changed on our website.

WHAT INFORMATION WE COLLECT ABOUT YOU

We will collect the following information:

  • Name;
  • Contact information including your full address (including post code) and email address;
  • Information you provide to us as part of your interaction with us; and
  • other information relevant to customer surveys and/or offers.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and ultimately to provide you with a better service. In particular, we will use the information we hold about you as follows:-

To respond to your enquiries and to provide you with the services you request from us

We need to process your personal data to be able to respond to your enquiries and to provide you with the services you request. For example, if you want to arrange a test drive, we need to record your information so that we can reserve your appointment.

To enable you to access our website

We need to collect certain information to enable you to access and use our website.

For internal record keeping

Like any business we need to keep records for our own internal administration purposes.

To process payments and, if necessary, collect arrears

If you purchase products or services from us, we will need to process your personal data to take payment. Equally, if you fail to pay us for services or products provided, we will use your personal data to help recover the debt owed.

To provide and improve the customer support we provide

We want to make sure that our customers receive the best possible services from us and we continually strive to do better. To achieve this we try to understand your experience and where necessary, to make changes to improve it.

For market research and analytical purposes and to track sales

As a business, we need to ensure that we are giving our customers the products and services they need. To do this, we need to track our sales and analyse them, so that we can make good decisions about how we develop our business going forward. We will also conduct market research from time to time.

For complaint resolution

We hope you don’t have any reason to complain but if you do we will need to use your personal data to interact with you and resolve your complaint.

To comply with law

Like all businesses, we need to comply with law. If the law requires us to disclose your personal data or to maintain records e.g. for health and safety purposes we will do so.

If you consent, to contact you for marketing purposes

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the contact details you have provided.

To personalise our interactions with you

We will use personal data you provide to us to help us better understand you so that we can interact with you better.

WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR INFORMATION?

Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows: -

Legitimate interests

The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. Many of the purposes we handle your personal information, described above, fall into this category as they are essential activities which enable us to run our business efficiently and effectively for example, enabling us to use third party service providers, to monitor, review and improve the services we provide to you and your experience when you visit our website and to help us ensure that we communicate with you about products and services, that you are most likely to be interested in, and in the way that you are most likely to want to communicate with us. We may, if necessary, also use your information to defend our legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.

Consent

We are permitted to use your personal data when you give us your consent for us to do so. We will only use your personal data to contact you for direct marketing purposes if you give us your consent to do so.

Performance of a contract

Where you transact with us to buy vehicles or parts or to book a service or MOT, we will use your personal information so that we can fulfil our part of the contract e.g. to deliver the product to you, to take payment and to manage your order.

Required by law

We will, if required by law, disclose your personal information for example in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our Terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.

WHO WE SHARE YOUR INFORMATION WITH

Service providers

As part of offering these services we will share your personal information with third party service providers who provide services to us to help us run our business effectively for example, couriers who help us deliver the products you order, IT service providers who help us manage our IT infrastructure, debt collection agencies and social media companies who help us interact with you better.

Manufacturers

We also share your personal information with vehicle manufacturers for reporting purposes and, where necessary, so that they can provide goods, services and support to you. The manufacturers we work with are listed below. You can see how they will process your personal information by clicking on the link to their privacy policy.

  • Citroen UK Limited
  • DS Automobiles UK Limited.

Finance providers

Where you want to obtain finance to facilitate your purchase, we will share the information you provide to us with them so that they can consider your application and, where appropriate, offer you credit. See below a list of the finance providers we work with as well as a link to their privacy policies.

Police and law enforcement agencies

Where required by law, we will share your personal information with the police and other law enforcement agencies.

We will always limit the personal information we share to that which is necessary to enable them to perform their services. We will also always ensure that before we share your personal information, we have entered into a contract with the service provider which requires them to keep your information secure and only use it for the purposes we permit them to. We will never sell or share your personal information with third parties for the purposes of marketing without seeking prior consent. This would be separate to the consent provided as part of registration to this site.

WHERE IN THE WORLD WILL WE HOLD YOUR INFORMATION?

Your data may occasionally be processed and held by third parties outside the European Economic Area (EEA).

Whereas in the EU, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, if we do send personal information overseas we will make sure that appropriate safeguards are in place to ensure it is protected in accordance with European data protection law. These might include: -

  • Sending personal information only to countries that European Authorities have indicated have adequate data protection laws in place e.g. Canada or Switzerland;
  • Putting in place contracts with the recipient containing terms which the European Authorities have approved as providing adequate protection; organisations which are members of a scheme which has been approved by European Authorities as achieving adequate protection e.g. Privacy Shield.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use cookies on our website. For more information about the cookies we use, why we use them and how you can disable them, please visit our cookies policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

HOW LONG WE WILL KEEP YOUR PERSONAL INFORMATION FOR?

We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for.

YOUR RIGHTS

You have the right to request that we don't send marketing material to you and you can do this at any time by ticking the unsubscribe option in any communication we send you, by contacting us on ella.telford@thetelfordgroup.co.uk or by calling us on 01228545486.

You can also correct or amend your personal information by contacting us at the email address above.

New data protection laws also mean that you have a number of additional rights including the right to have your personal information erased, the right to have your personal information transferred either to you or a third party in a commonly structured format and to have your personal information restricted. Please be aware that these latter rights only apply in limited circumstances and therefore even if you do wish to exercise them, we may not always be required to comply.

For further information about how these rights apply, or to exercise your rights, please contact us on ella.telford@thetelfordgroup.co.uk.

Complaints

If you have any questions about how Telfords handle your personal information or are unhappy about how we have done so, you can contact us on ella.telford@thetelfordgroup.co.uk.

You also have the right to raise any complaint you may have with the ICO. You can do this by contacting them:-

  • By post:
    • Information Commissioner’s Office,
      Wycliffe House,
      Water Lane,
      Wilmslow,
      Cheshire,
      SK9 5AF
  • By Phone:
  • By their website:

Terms & Conditions

Telford's Citroen has made every effort to ensure the accuracy of the information contained in this site. Whilst every effort is made to produce up to date products and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Telford's Citroen, or otherwise used by Telford's Citroen as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Telford's Citroen or the copyright holder.

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

Telford's Citroen reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Telford's Citroen reserves the right to monitor submissions to the site and to edit or reject any submissions.

Disclaimer

We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will Telford's Citroen be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

Trademarks

All names, images, logos identifying Telford's Citroen are proprietary marks of Telford's Citroen. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Telford's Citroen does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

External links

Telford's Citroen does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of Telford's Citroen and you visit entirely at your own risk.

Software disclaimer

The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Telford's Citroen cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Refund policy

Any online bookings paid for in advance will be refunded in full as long as cancellations are received at least 24 hours in advance, any cancellations made after this time will only by 50% refunded or can be rebooked for an alternative date.

Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Telford's Citroen reserves the right to change any of its terms and conditions at any time by posting changes online.

Registered Address

Telford's Citroen is registered at:
Chandler Way, Parkhouse, Carlisle, Cumbria, CA3 0JY

Company Number: 01053479

Choose your new Citroën

  • C1
  • C3
  • DS3
  • Berlingo
  • C3 Aircross
  • C4
  • C4 Cactus
  • C4 SpaceTourer
  • Grand C4 SpaceTourer
  • DS7
    OPENING TIMES - SALES:
  • Monday - Friday: 08:30 - 18:00
  • Saturday: 08:30 - 17:00
  • Sunday: 12:00 - 16:00
    SERVICE:
  • Monday - Friday: 08:30 - 17:15
  • Saturday: 08:30 - 12:30
  • Sunday: CLOSED